Service & Software
Global AI CRM Software Market Outlook, In‑Depth Analysis & Forecast to 2031
- Nov 04, 25
- ID: 569824
- Pages: 160
- Figures: 152
- Views: 4
Report Includes:
This definitive report equips CEOs, marketing directors, and investors with a 360° view of the global AI CRM Software market across value chain. It analyzes historical revenue data (2020–2024) and delivers forecasts through 2031, illuminating demand trends and growth drivers.
By segmenting the market by Type and by Application, the study quantifies market size, growth rates, niche opportunities, and substitution risks, and analyzes downstream customers distribution pattern.
Granular regional insights cover five major markets—North America, Europe, APAC, South America, and MEA—with in‑depth analysis of 20+ countries, detailing dominant products, competitive landscape, and downstream demand trends.
Critical competitive intelligence profiles players—revenue, margins, pricing strategies, and major customers—and dissects the top-player positioning across product lines, applications, and regions to reveal strategic strengths.
A concise Industry‑chain overview maps upstream, middlestream, and downstream distribution dynamics to identify strategic gaps and unmet demand.
Market Segmentation
By Company
Salesforce
HubSpot
Microsoft
Zoho CRM
SAP
Oracle
SugarCRM
Freshworks
Adobe
Pega
Creatio
Zendesk
ClickUp
Durable
C3 AI
Pipedrive
Segment by Type
Collaborative Software
Analytical Software
Operationa Software
Segment by Application
Retail and E-commerce
BSFI
Telecommunications
Healthcare
Hospitality and Travel
Automotive
Others
Sales by Region
North America
United States
Canada
Mexico
Asia-Pacific
China
Japan
South Korea
India
Australia
Vietnam
Indonesia
Malaysia
Philippines
Singapore
Rest of Asia
Europe
Germany
U.K.
France
Italy
Spain
Benelux
Russia
Rest of Europe
Central and South America
Brazil
Argentina
Rest of South America
Middle East & Africa
GCC Countries
Egypt
Israel
South Africa
Rest of MEA
Chapter Outline
Chapter 1: Defines the AI CRM Software study scope, segments the market by Type and by Application, etc, highlights segment size and growth potential.
Chapter 2: Offers current market state, projects global revenue and sales to 2031, pinpointing high consumption regions and emerging market catalysts
Chapter 3: Dissects the player landscape—ranks by revenue and profitability, details Player performance by product type and evaluates concentration alongside M&A moves.
Chapter 4: Unlocks high margin product segments—compares revenue, ASP, and technology differentiators, highlighting growth niches and substitution risks
Chapter 5: Targets downstream market opportunities—evaluates market size by Application, identifies emerging use cases, and profiles leading customers by region and by Application.
Chapter 6: North America—breaks down market size by Type, by Application and country, profiles key players and assesses growth drivers and barriers.
Chapter 7: Europe—analyses regional market by Type, by Application and players, flagging drivers and barriers.
Chapter 8: Asia Pacific—quantifies market size by Type, by Application, and region/country, profiles top players, and uncovers high potential expansion areas.
Chapter 9: Central & South America—measures market size by Type, by Application, and country, profiles top players, and identifies investment opportunities and challenges.
Chapter 10: Middle East and Africa—evaluates market size by Type, by Application, and country, profiles key players, and outlines investment prospects and market hurdles
Chapter 11: Profiles players in depth—details product specs, revenue, margins; Top-tier players 2024 sales breakdowns by Product type, by Application, by region SWOT analysis, and recent strategic developments.
Chapter 12: Industry chain—analyses upstream, cost drivers, plus downstream channels.
Chapter 13: Market dynamics—explores drivers, restraints, regulatory impacts, and risk mitigation strategies.
Chapter 14: Actionable conclusions and strategic recommendations.
Why This Report:
Beyond standard market data, this analysis provides a clear profitability roadmap—empowering you to:
Allocate capital strategically to high growth regions (Chapters 6–10) and margin rich segments (Chapter 5).
Negotiate from strength with suppliers (Chapter 12) and customers (Chapter 5) using cost and demand intelligence.
Outmaneuver competitors with granular insights into their operations, margins, and strategies (Chapters 3 and 11).
Capitalize on the projected billion‑dollar opportunity with data‑driven regional and segment tactics (Chapter 12-14).
Leverage this 360° intelligence to turn market complexity into actionable competitive advantage.
This definitive report equips CEOs, marketing directors, and investors with a 360° view of the global AI CRM Software market across value chain. It analyzes historical revenue data (2020–2024) and delivers forecasts through 2031, illuminating demand trends and growth drivers.
By segmenting the market by Type and by Application, the study quantifies market size, growth rates, niche opportunities, and substitution risks, and analyzes downstream customers distribution pattern.
Granular regional insights cover five major markets—North America, Europe, APAC, South America, and MEA—with in‑depth analysis of 20+ countries, detailing dominant products, competitive landscape, and downstream demand trends.
Critical competitive intelligence profiles players—revenue, margins, pricing strategies, and major customers—and dissects the top-player positioning across product lines, applications, and regions to reveal strategic strengths.
A concise Industry‑chain overview maps upstream, middlestream, and downstream distribution dynamics to identify strategic gaps and unmet demand.
Market Segmentation
By Company
Salesforce
HubSpot
Microsoft
Zoho CRM
SAP
Oracle
SugarCRM
Freshworks
Adobe
Pega
Creatio
Zendesk
ClickUp
Durable
C3 AI
Pipedrive
Segment by Type
Collaborative Software
Analytical Software
Operationa Software
Segment by Application
Retail and E-commerce
BSFI
Telecommunications
Healthcare
Hospitality and Travel
Automotive
Others
Sales by Region
North America
United States
Canada
Mexico
Asia-Pacific
China
Japan
South Korea
India
Australia
Vietnam
Indonesia
Malaysia
Philippines
Singapore
Rest of Asia
Europe
Germany
U.K.
France
Italy
Spain
Benelux
Russia
Rest of Europe
Central and South America
Brazil
Argentina
Rest of South America
Middle East & Africa
GCC Countries
Egypt
Israel
South Africa
Rest of MEA
Chapter Outline
Chapter 1: Defines the AI CRM Software study scope, segments the market by Type and by Application, etc, highlights segment size and growth potential.
Chapter 2: Offers current market state, projects global revenue and sales to 2031, pinpointing high consumption regions and emerging market catalysts
Chapter 3: Dissects the player landscape—ranks by revenue and profitability, details Player performance by product type and evaluates concentration alongside M&A moves.
Chapter 4: Unlocks high margin product segments—compares revenue, ASP, and technology differentiators, highlighting growth niches and substitution risks
Chapter 5: Targets downstream market opportunities—evaluates market size by Application, identifies emerging use cases, and profiles leading customers by region and by Application.
Chapter 6: North America—breaks down market size by Type, by Application and country, profiles key players and assesses growth drivers and barriers.
Chapter 7: Europe—analyses regional market by Type, by Application and players, flagging drivers and barriers.
Chapter 8: Asia Pacific—quantifies market size by Type, by Application, and region/country, profiles top players, and uncovers high potential expansion areas.
Chapter 9: Central & South America—measures market size by Type, by Application, and country, profiles top players, and identifies investment opportunities and challenges.
Chapter 10: Middle East and Africa—evaluates market size by Type, by Application, and country, profiles key players, and outlines investment prospects and market hurdles
Chapter 11: Profiles players in depth—details product specs, revenue, margins; Top-tier players 2024 sales breakdowns by Product type, by Application, by region SWOT analysis, and recent strategic developments.
Chapter 12: Industry chain—analyses upstream, cost drivers, plus downstream channels.
Chapter 13: Market dynamics—explores drivers, restraints, regulatory impacts, and risk mitigation strategies.
Chapter 14: Actionable conclusions and strategic recommendations.
Why This Report:
Beyond standard market data, this analysis provides a clear profitability roadmap—empowering you to:
Allocate capital strategically to high growth regions (Chapters 6–10) and margin rich segments (Chapter 5).
Negotiate from strength with suppliers (Chapter 12) and customers (Chapter 5) using cost and demand intelligence.
Outmaneuver competitors with granular insights into their operations, margins, and strategies (Chapters 3 and 11).
Capitalize on the projected billion‑dollar opportunity with data‑driven regional and segment tactics (Chapter 12-14).
Leverage this 360° intelligence to turn market complexity into actionable competitive advantage.
1 Study Coverage
1.1 Introduction to AI CRM Software: Definition, Properties, and Key Attributes
1.2 Market Segmentation by Type
1.2.1 Global AI CRM Software Market Size by Type, 2020 VS 2024 VS 2031
1.2.2 Collaborative Software
1.2.3 Analytical Software
1.2.4 Operationa Software
1.3 Market Segmentation by Application
1.3.1 Global AI CRM Software Market Size by Application, 2020 VS 2024 VS 2031
1.3.2 Retail and E-commerce
1.3.3 BSFI
1.3.4 Telecommunications
1.3.5 Healthcare
1.3.6 Hospitality and Travel
1.3.7 Automotive
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global AI CRM Software Revenue Estimates and Forecasts 2020-2031
2.2 Global AI CRM Software Revenue by Region
2.2.1 Revenue Comparison: 2020 VS 2024 VS 2031
2.2.2 Historical and Forecasted Revenue by Region (2020-2031)
2.2.3 Global Revenue Market Share by Region (2020-2031)
2.2.4 Emerging Market Focus: Growth Drivers & Investment Trends
3 Competition by Players
3.1 Global AI CRM Software Player Revenue Rankings and Profitability
3.1.1 Global Revenue (Value) by Players (2020-2025)
3.1.2 Global Key Player Revenue Ranking (2023 vs. 2024)
3.1.3 Revenue-Based Tier Segmentation (Tier 1, Tier 2, and Tier 3)
3.1.4 Gross Margin by Top Player (2020 VS 2024)
3.2 Global AI CRM Software Companies Headquarters and Service Footprint
3.3 Main Product Type Market Size by Players
3.3.1 Collaborative Software Market Size by Players
3.3.2 Analytical Software Market Size by Players
3.3.3 Operationa Software Market Size by Players
3.4 Global AI CRM Software Market Concentration and Dynamics
3.4.1 Global Market Concentration (CR5 and HHI)
3.4.2 Entrant/Exit Impact Analysis
3.4.3 Strategic Moves: M&A, Expansion, R&D Investment
4 Global Product Segmentation Analysis
4.1 Global AI CRM Software Revenue Trends by Type
4.1.1 Global Historical and Forecasted Revenue by Type (2020-2031)
4.1.2 Global Revenue Market Share by Type (2020-2031)
4.2 Key Product Attributes and Differentiation
4.3 Subtype Dynamics: Growth Leaders, Profitability and Risk
4.3.1 High-Growth Niches and Adoption Drivers
4.3.2 Profitability Hotspots and Cost Drivers
4.3.3 Substitution Threats
5 Global Downstream Application Analysis
5.1 Global AI CRM Software Revenue by Application
5.1.1 Global Historical and Forecasted Revenue by Application (2020-2031)
5.1.2 Revenue Market Share by Application (2020-2031)
5.1.3 High-Growth Application Identification
5.1.4 Emerging Application Case Studies
5.2 Downstream Customer Analysis
5.2.1 Top Customers by Region
5.2.2 Top Customers by Application
6 North America
6.1 North America Market Size (2020-2031)
6.2 North America Key Players Revenue in 2024
6.3 North America AI CRM Software Market Size by Type (2020-2031)
6.4 North America AI CRM Software Market Size by Application (2020-2031)
6.5 North America Growth Accelerators and Market Barriers
6.6 North America AI CRM Software Market Size by Country
6.6.1 North America Revenue Trends by Country
6.6.2 US
6.6.3 Canada
6.6.4 Mexico
7 Europe
7.1 Europe Market Size (2020-2031)
7.2 Europe Key Players Revenue in 2024
7.3 Europe AI CRM Software Market Size by Type (2020-2031)
7.4 Europe AI CRM Software Market Size by Application (2020-2031)
7.5 Europe Growth Accelerators and Market Barriers
7.6 Europe AI CRM Software Market Size by Country
7.6.1 Europe Revenue Trends by Country
7.6.2 Germany
7.6.3 France
7.6.4 U.K.
7.6.5 Italy
7.6.6 Russia
8 Asia-Pacific
8.1 Asia-Pacific Market Size (2020-2031)
8.2 Asia-Pacific Key Players Revenue in 2024
8.3 Asia-Pacific AI CRM Software Market Size by Type (2020-2031)
8.4 Asia-Pacific AI CRM Software Market Size by Application (2020-2031)
8.5 Asia-Pacific Growth Accelerators and Market Barriers
8.6 Asia-Pacific AI CRM Software Market Size by Region
8.6.1 Asia-Pacific Revenue Trends by Region
8.7 China
8.8 Japan
8.9 South Korea
8.10 Australia
8.11 India
8.12 Southeast Asia
8.12.1 Indonesia
8.12.2 Vietnam
8.12.3 Malaysia
8.12.4 Philippines
8.12.5 Singapore
9 Central and South America
9.1 Central and South America Market Size (2020-2031)
9.2 Central and South America Key Players Revenue in 2024
9.3 Central and South America AI CRM Software Market Size by Type (2020-2031)
9.4 Central and South America AI CRM Software Market Size by Application (2020-2031)
9.5 Central and South America Investment Opportunities and Key Challenges
9.6 Central and South America AI CRM Software Market Size by Country
9.6.1 Central and South America Revenue Trends by Country (2020 VS 2024 VS 2031)
9.6.2 Brazil
9.6.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Market Size (2020-2031)
10.2 Middle East and Africa Key Players Revenue in 2024
10.3 Middle East and Africa AI CRM Software Market Size by Type (2020-2031)
10.4 Middle East and Africa AI CRM Software Market Size by Application (2020-2031)
10.5 Middle East and Africa Investment Opportunities and Key Challenges
10.6 Middle East and Africa AI CRM Software Market Size by Country
10.6.1 Middle East and Africa Revenue Trends by Country (2020 VS 2024 VS 2031)
10.6.2 GCC Countries
10.6.3 Israel
10.6.4 Egypt
10.6.5 South Africa
11 Corporate Profile
11.1 Salesforce
11.1.1 Salesforce Corporation Information
11.1.2 Salesforce Business Overview
11.1.3 Salesforce AI CRM Software Product Features and Attributes
11.1.4 Salesforce AI CRM Software Revenue and Gross Margin (2020-2025)
11.1.5 Salesforce AI CRM Software Revenue by Product in 2024
11.1.6 Salesforce AI CRM Software Revenue by Application in 2024
11.1.7 Salesforce AI CRM Software Revenue by Geographic Area in 2024
11.1.8 Salesforce AI CRM Software SWOT Analysis
11.1.9 Salesforce Recent Developments
11.2 HubSpot
11.2.1 HubSpot Corporation Information
11.2.2 HubSpot Business Overview
11.2.3 HubSpot AI CRM Software Product Features and Attributes
11.2.4 HubSpot AI CRM Software Revenue and Gross Margin (2020-2025)
11.2.5 HubSpot AI CRM Software Revenue by Product in 2024
11.2.6 HubSpot AI CRM Software Revenue by Application in 2024
11.2.7 HubSpot AI CRM Software Revenue by Geographic Area in 2024
11.2.8 HubSpot AI CRM Software SWOT Analysis
11.2.9 HubSpot Recent Developments
11.3 Microsoft
11.3.1 Microsoft Corporation Information
11.3.2 Microsoft Business Overview
11.3.3 Microsoft AI CRM Software Product Features and Attributes
11.3.4 Microsoft AI CRM Software Revenue and Gross Margin (2020-2025)
11.3.5 Microsoft AI CRM Software Revenue by Product in 2024
11.3.6 Microsoft AI CRM Software Revenue by Application in 2024
11.3.7 Microsoft AI CRM Software Revenue by Geographic Area in 2024
11.3.8 Microsoft AI CRM Software SWOT Analysis
11.3.9 Microsoft Recent Developments
11.4 Zoho CRM
11.4.1 Zoho CRM Corporation Information
11.4.2 Zoho CRM Business Overview
11.4.3 Zoho CRM AI CRM Software Product Features and Attributes
11.4.4 Zoho CRM AI CRM Software Revenue and Gross Margin (2020-2025)
11.4.5 Zoho CRM AI CRM Software Revenue by Product in 2024
11.4.6 Zoho CRM AI CRM Software Revenue by Application in 2024
11.4.7 Zoho CRM AI CRM Software Revenue by Geographic Area in 2024
11.4.8 Zoho CRM AI CRM Software SWOT Analysis
11.4.9 Zoho CRM Recent Developments
11.5 SAP
11.5.1 SAP Corporation Information
11.5.2 SAP Business Overview
11.5.3 SAP AI CRM Software Product Features and Attributes
11.5.4 SAP AI CRM Software Revenue and Gross Margin (2020-2025)
11.5.5 SAP AI CRM Software Revenue by Product in 2024
11.5.6 SAP AI CRM Software Revenue by Application in 2024
11.5.7 SAP AI CRM Software Revenue by Geographic Area in 2024
11.5.8 SAP AI CRM Software SWOT Analysis
11.5.9 SAP Recent Developments
11.6 Oracle
11.6.1 Oracle Corporation Information
11.6.2 Oracle Business Overview
11.6.3 Oracle AI CRM Software Product Features and Attributes
11.6.4 Oracle AI CRM Software Revenue and Gross Margin (2020-2025)
11.6.5 Oracle Recent Developments
11.7 SugarCRM
11.7.1 SugarCRM Corporation Information
11.7.2 SugarCRM Business Overview
11.7.3 SugarCRM AI CRM Software Product Features and Attributes
11.7.4 SugarCRM AI CRM Software Revenue and Gross Margin (2020-2025)
11.7.5 SugarCRM Recent Developments
11.8 Freshworks
11.8.1 Freshworks Corporation Information
11.8.2 Freshworks Business Overview
11.8.3 Freshworks AI CRM Software Product Features and Attributes
11.8.4 Freshworks AI CRM Software Revenue and Gross Margin (2020-2025)
11.8.5 Freshworks Recent Developments
11.9 Adobe
11.9.1 Adobe Corporation Information
11.9.2 Adobe Business Overview
11.9.3 Adobe AI CRM Software Product Features and Attributes
11.9.4 Adobe AI CRM Software Revenue and Gross Margin (2020-2025)
11.9.5 Adobe Recent Developments
11.10 Pega
11.10.1 Pega Corporation Information
11.10.2 Pega Business Overview
11.10.3 Pega AI CRM Software Product Features and Attributes
11.10.4 Pega AI CRM Software Revenue and Gross Margin (2020-2025)
11.10.5 Company Ten Recent Developments
11.11 Creatio
11.11.1 Creatio Corporation Information
11.11.2 Creatio Business Overview
11.11.3 Creatio AI CRM Software Product Features and Attributes
11.11.4 Creatio AI CRM Software Revenue and Gross Margin (2020-2025)
11.11.5 Creatio Recent Developments
11.12 Zendesk
11.12.1 Zendesk Corporation Information
11.12.2 Zendesk Business Overview
11.12.3 Zendesk AI CRM Software Product Features and Attributes
11.12.4 Zendesk AI CRM Software Revenue and Gross Margin (2020-2025)
11.12.5 Zendesk Recent Developments
11.13 ClickUp
11.13.1 ClickUp Corporation Information
11.13.2 ClickUp Business Overview
11.13.3 ClickUp AI CRM Software Product Features and Attributes
11.13.4 ClickUp AI CRM Software Revenue and Gross Margin (2020-2025)
11.13.5 ClickUp Recent Developments
11.14 Durable
11.14.1 Durable Corporation Information
11.14.2 Durable Business Overview
11.14.3 Durable AI CRM Software Product Features and Attributes
11.14.4 Durable AI CRM Software Revenue and Gross Margin (2020-2025)
11.14.5 Durable Recent Developments
11.15 C3 AI
11.15.1 C3 AI Corporation Information
11.15.2 C3 AI Business Overview
11.15.3 C3 AI AI CRM Software Product Features and Attributes
11.15.4 C3 AI AI CRM Software Revenue and Gross Margin (2020-2025)
11.15.5 C3 AI Recent Developments
11.16 Pipedrive
11.16.1 Pipedrive Corporation Information
11.16.2 Pipedrive Business Overview
11.16.3 Pipedrive AI CRM Software Product Features and Attributes
11.16.4 Pipedrive AI CRM Software Revenue and Gross Margin (2020-2025)
11.16.5 Pipedrive Recent Developments
12 AI CRM SoftwareIndustry Chain Analysis
12.1 AI CRM Software Industry Chain
12.2 Upstream Analysis
12.2.1 Upstream Key Suppliers
12.3 Middlestream Analysis
12.4 Downstream Sales Model and Distribution Networks
12.4.1 Sales Channels
12.4.2 Distributors
13 AI CRM Software Market Dynamics
13.1 Industry Trends and Evolution
13.2 Market Growth Drivers and Emerging Opportunities
13.3 Market Challenges, Risks, and Restraints
14 Key Findings in the Global AI CRM Software Study
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Author Details
1.1 Introduction to AI CRM Software: Definition, Properties, and Key Attributes
1.2 Market Segmentation by Type
1.2.1 Global AI CRM Software Market Size by Type, 2020 VS 2024 VS 2031
1.2.2 Collaborative Software
1.2.3 Analytical Software
1.2.4 Operationa Software
1.3 Market Segmentation by Application
1.3.1 Global AI CRM Software Market Size by Application, 2020 VS 2024 VS 2031
1.3.2 Retail and E-commerce
1.3.3 BSFI
1.3.4 Telecommunications
1.3.5 Healthcare
1.3.6 Hospitality and Travel
1.3.7 Automotive
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global AI CRM Software Revenue Estimates and Forecasts 2020-2031
2.2 Global AI CRM Software Revenue by Region
2.2.1 Revenue Comparison: 2020 VS 2024 VS 2031
2.2.2 Historical and Forecasted Revenue by Region (2020-2031)
2.2.3 Global Revenue Market Share by Region (2020-2031)
2.2.4 Emerging Market Focus: Growth Drivers & Investment Trends
3 Competition by Players
3.1 Global AI CRM Software Player Revenue Rankings and Profitability
3.1.1 Global Revenue (Value) by Players (2020-2025)
3.1.2 Global Key Player Revenue Ranking (2023 vs. 2024)
3.1.3 Revenue-Based Tier Segmentation (Tier 1, Tier 2, and Tier 3)
3.1.4 Gross Margin by Top Player (2020 VS 2024)
3.2 Global AI CRM Software Companies Headquarters and Service Footprint
3.3 Main Product Type Market Size by Players
3.3.1 Collaborative Software Market Size by Players
3.3.2 Analytical Software Market Size by Players
3.3.3 Operationa Software Market Size by Players
3.4 Global AI CRM Software Market Concentration and Dynamics
3.4.1 Global Market Concentration (CR5 and HHI)
3.4.2 Entrant/Exit Impact Analysis
3.4.3 Strategic Moves: M&A, Expansion, R&D Investment
4 Global Product Segmentation Analysis
4.1 Global AI CRM Software Revenue Trends by Type
4.1.1 Global Historical and Forecasted Revenue by Type (2020-2031)
4.1.2 Global Revenue Market Share by Type (2020-2031)
4.2 Key Product Attributes and Differentiation
4.3 Subtype Dynamics: Growth Leaders, Profitability and Risk
4.3.1 High-Growth Niches and Adoption Drivers
4.3.2 Profitability Hotspots and Cost Drivers
4.3.3 Substitution Threats
5 Global Downstream Application Analysis
5.1 Global AI CRM Software Revenue by Application
5.1.1 Global Historical and Forecasted Revenue by Application (2020-2031)
5.1.2 Revenue Market Share by Application (2020-2031)
5.1.3 High-Growth Application Identification
5.1.4 Emerging Application Case Studies
5.2 Downstream Customer Analysis
5.2.1 Top Customers by Region
5.2.2 Top Customers by Application
6 North America
6.1 North America Market Size (2020-2031)
6.2 North America Key Players Revenue in 2024
6.3 North America AI CRM Software Market Size by Type (2020-2031)
6.4 North America AI CRM Software Market Size by Application (2020-2031)
6.5 North America Growth Accelerators and Market Barriers
6.6 North America AI CRM Software Market Size by Country
6.6.1 North America Revenue Trends by Country
6.6.2 US
6.6.3 Canada
6.6.4 Mexico
7 Europe
7.1 Europe Market Size (2020-2031)
7.2 Europe Key Players Revenue in 2024
7.3 Europe AI CRM Software Market Size by Type (2020-2031)
7.4 Europe AI CRM Software Market Size by Application (2020-2031)
7.5 Europe Growth Accelerators and Market Barriers
7.6 Europe AI CRM Software Market Size by Country
7.6.1 Europe Revenue Trends by Country
7.6.2 Germany
7.6.3 France
7.6.4 U.K.
7.6.5 Italy
7.6.6 Russia
8 Asia-Pacific
8.1 Asia-Pacific Market Size (2020-2031)
8.2 Asia-Pacific Key Players Revenue in 2024
8.3 Asia-Pacific AI CRM Software Market Size by Type (2020-2031)
8.4 Asia-Pacific AI CRM Software Market Size by Application (2020-2031)
8.5 Asia-Pacific Growth Accelerators and Market Barriers
8.6 Asia-Pacific AI CRM Software Market Size by Region
8.6.1 Asia-Pacific Revenue Trends by Region
8.7 China
8.8 Japan
8.9 South Korea
8.10 Australia
8.11 India
8.12 Southeast Asia
8.12.1 Indonesia
8.12.2 Vietnam
8.12.3 Malaysia
8.12.4 Philippines
8.12.5 Singapore
9 Central and South America
9.1 Central and South America Market Size (2020-2031)
9.2 Central and South America Key Players Revenue in 2024
9.3 Central and South America AI CRM Software Market Size by Type (2020-2031)
9.4 Central and South America AI CRM Software Market Size by Application (2020-2031)
9.5 Central and South America Investment Opportunities and Key Challenges
9.6 Central and South America AI CRM Software Market Size by Country
9.6.1 Central and South America Revenue Trends by Country (2020 VS 2024 VS 2031)
9.6.2 Brazil
9.6.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Market Size (2020-2031)
10.2 Middle East and Africa Key Players Revenue in 2024
10.3 Middle East and Africa AI CRM Software Market Size by Type (2020-2031)
10.4 Middle East and Africa AI CRM Software Market Size by Application (2020-2031)
10.5 Middle East and Africa Investment Opportunities and Key Challenges
10.6 Middle East and Africa AI CRM Software Market Size by Country
10.6.1 Middle East and Africa Revenue Trends by Country (2020 VS 2024 VS 2031)
10.6.2 GCC Countries
10.6.3 Israel
10.6.4 Egypt
10.6.5 South Africa
11 Corporate Profile
11.1 Salesforce
11.1.1 Salesforce Corporation Information
11.1.2 Salesforce Business Overview
11.1.3 Salesforce AI CRM Software Product Features and Attributes
11.1.4 Salesforce AI CRM Software Revenue and Gross Margin (2020-2025)
11.1.5 Salesforce AI CRM Software Revenue by Product in 2024
11.1.6 Salesforce AI CRM Software Revenue by Application in 2024
11.1.7 Salesforce AI CRM Software Revenue by Geographic Area in 2024
11.1.8 Salesforce AI CRM Software SWOT Analysis
11.1.9 Salesforce Recent Developments
11.2 HubSpot
11.2.1 HubSpot Corporation Information
11.2.2 HubSpot Business Overview
11.2.3 HubSpot AI CRM Software Product Features and Attributes
11.2.4 HubSpot AI CRM Software Revenue and Gross Margin (2020-2025)
11.2.5 HubSpot AI CRM Software Revenue by Product in 2024
11.2.6 HubSpot AI CRM Software Revenue by Application in 2024
11.2.7 HubSpot AI CRM Software Revenue by Geographic Area in 2024
11.2.8 HubSpot AI CRM Software SWOT Analysis
11.2.9 HubSpot Recent Developments
11.3 Microsoft
11.3.1 Microsoft Corporation Information
11.3.2 Microsoft Business Overview
11.3.3 Microsoft AI CRM Software Product Features and Attributes
11.3.4 Microsoft AI CRM Software Revenue and Gross Margin (2020-2025)
11.3.5 Microsoft AI CRM Software Revenue by Product in 2024
11.3.6 Microsoft AI CRM Software Revenue by Application in 2024
11.3.7 Microsoft AI CRM Software Revenue by Geographic Area in 2024
11.3.8 Microsoft AI CRM Software SWOT Analysis
11.3.9 Microsoft Recent Developments
11.4 Zoho CRM
11.4.1 Zoho CRM Corporation Information
11.4.2 Zoho CRM Business Overview
11.4.3 Zoho CRM AI CRM Software Product Features and Attributes
11.4.4 Zoho CRM AI CRM Software Revenue and Gross Margin (2020-2025)
11.4.5 Zoho CRM AI CRM Software Revenue by Product in 2024
11.4.6 Zoho CRM AI CRM Software Revenue by Application in 2024
11.4.7 Zoho CRM AI CRM Software Revenue by Geographic Area in 2024
11.4.8 Zoho CRM AI CRM Software SWOT Analysis
11.4.9 Zoho CRM Recent Developments
11.5 SAP
11.5.1 SAP Corporation Information
11.5.2 SAP Business Overview
11.5.3 SAP AI CRM Software Product Features and Attributes
11.5.4 SAP AI CRM Software Revenue and Gross Margin (2020-2025)
11.5.5 SAP AI CRM Software Revenue by Product in 2024
11.5.6 SAP AI CRM Software Revenue by Application in 2024
11.5.7 SAP AI CRM Software Revenue by Geographic Area in 2024
11.5.8 SAP AI CRM Software SWOT Analysis
11.5.9 SAP Recent Developments
11.6 Oracle
11.6.1 Oracle Corporation Information
11.6.2 Oracle Business Overview
11.6.3 Oracle AI CRM Software Product Features and Attributes
11.6.4 Oracle AI CRM Software Revenue and Gross Margin (2020-2025)
11.6.5 Oracle Recent Developments
11.7 SugarCRM
11.7.1 SugarCRM Corporation Information
11.7.2 SugarCRM Business Overview
11.7.3 SugarCRM AI CRM Software Product Features and Attributes
11.7.4 SugarCRM AI CRM Software Revenue and Gross Margin (2020-2025)
11.7.5 SugarCRM Recent Developments
11.8 Freshworks
11.8.1 Freshworks Corporation Information
11.8.2 Freshworks Business Overview
11.8.3 Freshworks AI CRM Software Product Features and Attributes
11.8.4 Freshworks AI CRM Software Revenue and Gross Margin (2020-2025)
11.8.5 Freshworks Recent Developments
11.9 Adobe
11.9.1 Adobe Corporation Information
11.9.2 Adobe Business Overview
11.9.3 Adobe AI CRM Software Product Features and Attributes
11.9.4 Adobe AI CRM Software Revenue and Gross Margin (2020-2025)
11.9.5 Adobe Recent Developments
11.10 Pega
11.10.1 Pega Corporation Information
11.10.2 Pega Business Overview
11.10.3 Pega AI CRM Software Product Features and Attributes
11.10.4 Pega AI CRM Software Revenue and Gross Margin (2020-2025)
11.10.5 Company Ten Recent Developments
11.11 Creatio
11.11.1 Creatio Corporation Information
11.11.2 Creatio Business Overview
11.11.3 Creatio AI CRM Software Product Features and Attributes
11.11.4 Creatio AI CRM Software Revenue and Gross Margin (2020-2025)
11.11.5 Creatio Recent Developments
11.12 Zendesk
11.12.1 Zendesk Corporation Information
11.12.2 Zendesk Business Overview
11.12.3 Zendesk AI CRM Software Product Features and Attributes
11.12.4 Zendesk AI CRM Software Revenue and Gross Margin (2020-2025)
11.12.5 Zendesk Recent Developments
11.13 ClickUp
11.13.1 ClickUp Corporation Information
11.13.2 ClickUp Business Overview
11.13.3 ClickUp AI CRM Software Product Features and Attributes
11.13.4 ClickUp AI CRM Software Revenue and Gross Margin (2020-2025)
11.13.5 ClickUp Recent Developments
11.14 Durable
11.14.1 Durable Corporation Information
11.14.2 Durable Business Overview
11.14.3 Durable AI CRM Software Product Features and Attributes
11.14.4 Durable AI CRM Software Revenue and Gross Margin (2020-2025)
11.14.5 Durable Recent Developments
11.15 C3 AI
11.15.1 C3 AI Corporation Information
11.15.2 C3 AI Business Overview
11.15.3 C3 AI AI CRM Software Product Features and Attributes
11.15.4 C3 AI AI CRM Software Revenue and Gross Margin (2020-2025)
11.15.5 C3 AI Recent Developments
11.16 Pipedrive
11.16.1 Pipedrive Corporation Information
11.16.2 Pipedrive Business Overview
11.16.3 Pipedrive AI CRM Software Product Features and Attributes
11.16.4 Pipedrive AI CRM Software Revenue and Gross Margin (2020-2025)
11.16.5 Pipedrive Recent Developments
12 AI CRM SoftwareIndustry Chain Analysis
12.1 AI CRM Software Industry Chain
12.2 Upstream Analysis
12.2.1 Upstream Key Suppliers
12.3 Middlestream Analysis
12.4 Downstream Sales Model and Distribution Networks
12.4.1 Sales Channels
12.4.2 Distributors
13 AI CRM Software Market Dynamics
13.1 Industry Trends and Evolution
13.2 Market Growth Drivers and Emerging Opportunities
13.3 Market Challenges, Risks, and Restraints
14 Key Findings in the Global AI CRM Software Study
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Author Details
List of Tables
Table 1. Global AI CRM Software Market Size Growth Rate by Type, 2020 VS 2024 VS 2031 (US$ Million)
Table 2. Global AI CRM Software Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
Table 3. Global AI CRM Software Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Table 4. Global AI CRM Software Revenue by Region (2020-2025) & (US$ Million)
Table 5. Global AI CRM Software Revenue by Region (2026-2031) & (US$ Million)
Table 6. Emerging Market Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 7. Global AI CRM Software Revenue by Players (2020-2025) & (US$ Million)
Table 8. Global AI CRM Software Revenue Market Share by Players (2020-2025)
Table 9. Global Key Players’Ranking Shift (2023 vs. 2024) (Based on Revenue)
Table 10. Global AI CRM Software by Player Tier (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI CRM Software as of 2024)
Table 11. Global AI CRM Software Average Gross Margin (%) by Player (2020 VS 2024)
Table 12. Global AI CRM Software Companies Headquarters
Table 13. Global AI CRM Software Market Concentration Ratio (CR5 and HHI)
Table 14. Key Market Entrant/Exit (2020-2024) – Drivers & Impact Analysis
Table 15. Key Mergers & Acquisitions, Expansion Plans, R&D Investment
Table 16. Global AI CRM Software Revenue by Type (2020-2025) & (US$ Million)
Table 17. Global AI CRM Software Revenue by Type (2026-2031) & (US$ Million)
Table 18. Key Product Attributes and Differentiation
Table 19. Global AI CRM Software Revenue by Application (2020-2025) & (US$ Million)
Table 20. Global AI CRM Software Revenue by Application (2026-2031) & (US$ Million)
Table 21. AI CRM Software High-Growth Sectors Demand CAGR (2024-2031)
Table 22. Top Customers by Region
Table 23. Top Customers by Application
Table 24. North America AI CRM Software Growth Accelerators and Market Barriers
Table 25. North America AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 26. Europe AI CRM Software Growth Accelerators and Market Barriers
Table 27. Europe AI CRM Software Revenue Grow Rate (CAGR) by Country: 2020 VS 2024 VS 2031 (US$ Million)
Table 28. Asia-Pacific AI CRM Software Growth Accelerators and Market Barriers
Table 29. Asia-Pacific AI CRM Software Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Table 30. Central and South America AI CRM Software Investment Opportunities and Key Challenges
Table 31. Central and South America AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 32. Middle East and Africa AI CRM Software Investment Opportunities and Key Challenges
Table 33. Middle East and Africa AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 34. Salesforce Corporation Information
Table 35. Salesforce Description and Major Businesses
Table 36. Salesforce Product Features and Attributes
Table 37. Salesforce Revenue (US$ Million) and Gross Margin (2020-2025)
Table 38. Salesforce Revenue Proportion by Product in 2024
Table 39. Salesforce Revenue Proportion by Application in 2024
Table 40. Salesforce Revenue Proportion by Geographic Area in 2024
Table 41. Salesforce AI CRM Software SWOT Analysis
Table 42. Salesforce Recent Developments
Table 43. HubSpot Corporation Information
Table 44. HubSpot Description and Major Businesses
Table 45. HubSpot Product Features and Attributes
Table 46. HubSpot Revenue (US$ Million) and Gross Margin (2020-2025)
Table 47. HubSpot Revenue Proportion by Product in 2024
Table 48. HubSpot Revenue Proportion by Application in 2024
Table 49. HubSpot Revenue Proportion by Geographic Area in 2024
Table 50. HubSpot AI CRM Software SWOT Analysis
Table 51. HubSpot Recent Developments
Table 52. Microsoft Corporation Information
Table 53. Microsoft Description and Major Businesses
Table 54. Microsoft Product Features and Attributes
Table 55. Microsoft Revenue (US$ Million) and Gross Margin (2020-2025)
Table 56. Microsoft Revenue Proportion by Product in 2024
Table 57. Microsoft Revenue Proportion by Application in 2024
Table 58. Microsoft Revenue Proportion by Geographic Area in 2024
Table 59. Microsoft AI CRM Software SWOT Analysis
Table 60. Microsoft Recent Developments
Table 61. Zoho CRM Corporation Information
Table 62. Zoho CRM Description and Major Businesses
Table 63. Zoho CRM Product Features and Attributes
Table 64. Zoho CRM Revenue (US$ Million) and Gross Margin (2020-2025)
Table 65. Zoho CRM Revenue Proportion by Product in 2024
Table 66. Zoho CRM Revenue Proportion by Application in 2024
Table 67. Zoho CRM Revenue Proportion by Geographic Area in 2024
Table 68. Zoho CRM AI CRM Software SWOT Analysis
Table 69. Zoho CRM Recent Developments
Table 70. SAP Corporation Information
Table 71. SAP Description and Major Businesses
Table 72. SAP Product Features and Attributes
Table 73. SAP Revenue (US$ Million) and Gross Margin (2020-2025)
Table 74. SAP Revenue Proportion by Product in 2024
Table 75. SAP Revenue Proportion by Application in 2024
Table 76. SAP Revenue Proportion by Geographic Area in 2024
Table 77. SAP AI CRM Software SWOT Analysis
Table 78. SAP Recent Developments
Table 79. Oracle Corporation Information
Table 80. Oracle Description and Major Businesses
Table 81. Oracle Product Features and Attributes
Table 82. Oracle Revenue (US$ Million) and Gross Margin (2020-2025)
Table 83. Oracle Recent Developments
Table 84. SugarCRM Corporation Information
Table 85. SugarCRM Description and Major Businesses
Table 86. SugarCRM Product Features and Attributes
Table 87. SugarCRM Revenue (US$ Million) and Gross Margin (2020-2025)
Table 88. SugarCRM Recent Developments
Table 89. Freshworks Corporation Information
Table 90. Freshworks Description and Major Businesses
Table 91. Freshworks Product Features and Attributes
Table 92. Freshworks Revenue (US$ Million) and Gross Margin (2020-2025)
Table 93. Freshworks Recent Developments
Table 94. Adobe Corporation Information
Table 95. Adobe Description and Major Businesses
Table 96. Adobe Product Features and Attributes
Table 97. Adobe Revenue (US$ Million) and Gross Margin (2020-2025)
Table 98. Adobe Recent Developments
Table 99. Pega Corporation Information
Table 100. Pega Description and Major Businesses
Table 101. Pega Product Features and Attributes
Table 102. Pega Revenue (US$ Million) and Gross Margin (2020-2025)
Table 103. Pega Recent Developments
Table 104. Creatio Corporation Information
Table 105. Creatio Description and Major Businesses
Table 106. Creatio Product Features and Attributes
Table 107. Creatio Revenue (US$ Million) and Gross Margin (2020-2025)
Table 108. Creatio Recent Developments
Table 109. Zendesk Corporation Information
Table 110. Zendesk Description and Major Businesses
Table 111. Zendesk Product Features and Attributes
Table 112. Zendesk Revenue (US$ Million) and Gross Margin (2020-2025)
Table 113. Zendesk Recent Developments
Table 114. ClickUp Corporation Information
Table 115. ClickUp Description and Major Businesses
Table 116. ClickUp Product Features and Attributes
Table 117. ClickUp Revenue (US$ Million) and Gross Margin (2020-2025)
Table 118. ClickUp Recent Developments
Table 119. Durable Corporation Information
Table 120. Durable Description and Major Businesses
Table 121. Durable Product Features and Attributes
Table 122. Durable Revenue (US$ Million) and Gross Margin (2020-2025)
Table 123. Durable Recent Developments
Table 124. C3 AI Corporation Information
Table 125. C3 AI Description and Major Businesses
Table 126. C3 AI Product Features and Attributes
Table 127. C3 AI Revenue (US$ Million) and Gross Margin (2020-2025)
Table 128. C3 AI Recent Developments
Table 129. Pipedrive Corporation Information
Table 130. Pipedrive Description and Major Businesses
Table 131. Pipedrive Product Features and Attributes
Table 132. Pipedrive Revenue (US$ Million) and Gross Margin (2020-2025)
Table 133. Pipedrive Recent Developments
Table 134. Raw Materials Key Suppliers
Table 135. Distributors List
Table 136. Market Trends and Market Evolution
Table 137. Market Drivers and Opportunities
Table 138. Market Challenges, Risks, and Restraints
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
List of Figures
Figure 1. AI CRM Software Product Picture
Figure 2. Global AI CRM Software Market Size Growth Rate by Type, 2020 VS 2024 VS 2031 (US$ Million)
Figure 3. Collaborative Software Product Picture
Figure 4. Analytical Software Product Picture
Figure 5. Operationa Software Product Picture
Figure 6. Global AI CRM Software Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
Figure 7. Retail and E-commerce
Figure 8. BSFI
Figure 9. Telecommunications
Figure 10. Healthcare
Figure 11. Hospitality and Travel
Figure 12. Automotive
Figure 13. Others
Figure 14. AI CRM Software Report Years Considered
Figure 15. Global AI CRM Software Revenue, (US$ Million), 2020 VS 2024 VS 2031
Figure 16. Global AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 17. Global AI CRM Software Revenue (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Figure 18. Global AI CRM Software Revenue Market Share by Region (2020-2031)
Figure 19. Global AI CRM Software Revenue Market Share Ranking (2024)
Figure 20. Tier Distribution by Revenue Contribution (2020 VS 2024)
Figure 21. Collaborative Software Revenue Market Share by Player in 2024
Figure 22. Analytical Software Revenue Market Share by Player in 2024
Figure 23. Operationa Software Revenue Market Share by Player in 2024
Figure 24. Global AI CRM Software Revenue Market Share by Type (2020-2031)
Figure 25. Global AI CRM Software Revenue Market Share by Application (2020-2031)
Figure 26. North America AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 27. North America Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 28. North America AI CRM Software Revenue (US$ Million) by Type (2020 - 2031)
Figure 29. North America AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 30. US AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 31. Canada AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 32. Mexico AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 33. Europe AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 34. Europe Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 35. Europe AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 36. Europe AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 37. Germany AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 38. France AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 39. U.K. AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 40. Italy AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 41. Russia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 42. Asia-Pacific AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 43. Asia-Pacific Top 8 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 44. Asia-Pacific AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 45. Asia-Pacific AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 46. Indonesia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 47. Japan AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 48. South Korea AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 49. Australia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 50. India AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 51. Indonesia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 52. Vietnam AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 53. Malaysia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 54. Philippines AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 55. Singapore AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 56. Central and South America AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 57. Central and South America Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 58. Central and South America AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 59. Central and South America AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 60. Brazil AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 61. Argentina AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 62. Middle East and Africa AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 63. Middle East and Africa Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 64. South America AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 65. Middle East and Africa AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 66. GCC Countries AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 67. Israel AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 68. Egypt AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 69. South Africa AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 70. AI CRM Software Industry Chain Mapping
Figure 71. Channels of Distribution (Direct Vs Distribution)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
Table 1. Global AI CRM Software Market Size Growth Rate by Type, 2020 VS 2024 VS 2031 (US$ Million)
Table 2. Global AI CRM Software Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
Table 3. Global AI CRM Software Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Table 4. Global AI CRM Software Revenue by Region (2020-2025) & (US$ Million)
Table 5. Global AI CRM Software Revenue by Region (2026-2031) & (US$ Million)
Table 6. Emerging Market Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 7. Global AI CRM Software Revenue by Players (2020-2025) & (US$ Million)
Table 8. Global AI CRM Software Revenue Market Share by Players (2020-2025)
Table 9. Global Key Players’Ranking Shift (2023 vs. 2024) (Based on Revenue)
Table 10. Global AI CRM Software by Player Tier (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI CRM Software as of 2024)
Table 11. Global AI CRM Software Average Gross Margin (%) by Player (2020 VS 2024)
Table 12. Global AI CRM Software Companies Headquarters
Table 13. Global AI CRM Software Market Concentration Ratio (CR5 and HHI)
Table 14. Key Market Entrant/Exit (2020-2024) – Drivers & Impact Analysis
Table 15. Key Mergers & Acquisitions, Expansion Plans, R&D Investment
Table 16. Global AI CRM Software Revenue by Type (2020-2025) & (US$ Million)
Table 17. Global AI CRM Software Revenue by Type (2026-2031) & (US$ Million)
Table 18. Key Product Attributes and Differentiation
Table 19. Global AI CRM Software Revenue by Application (2020-2025) & (US$ Million)
Table 20. Global AI CRM Software Revenue by Application (2026-2031) & (US$ Million)
Table 21. AI CRM Software High-Growth Sectors Demand CAGR (2024-2031)
Table 22. Top Customers by Region
Table 23. Top Customers by Application
Table 24. North America AI CRM Software Growth Accelerators and Market Barriers
Table 25. North America AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 26. Europe AI CRM Software Growth Accelerators and Market Barriers
Table 27. Europe AI CRM Software Revenue Grow Rate (CAGR) by Country: 2020 VS 2024 VS 2031 (US$ Million)
Table 28. Asia-Pacific AI CRM Software Growth Accelerators and Market Barriers
Table 29. Asia-Pacific AI CRM Software Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Table 30. Central and South America AI CRM Software Investment Opportunities and Key Challenges
Table 31. Central and South America AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 32. Middle East and Africa AI CRM Software Investment Opportunities and Key Challenges
Table 33. Middle East and Africa AI CRM Software Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
Table 34. Salesforce Corporation Information
Table 35. Salesforce Description and Major Businesses
Table 36. Salesforce Product Features and Attributes
Table 37. Salesforce Revenue (US$ Million) and Gross Margin (2020-2025)
Table 38. Salesforce Revenue Proportion by Product in 2024
Table 39. Salesforce Revenue Proportion by Application in 2024
Table 40. Salesforce Revenue Proportion by Geographic Area in 2024
Table 41. Salesforce AI CRM Software SWOT Analysis
Table 42. Salesforce Recent Developments
Table 43. HubSpot Corporation Information
Table 44. HubSpot Description and Major Businesses
Table 45. HubSpot Product Features and Attributes
Table 46. HubSpot Revenue (US$ Million) and Gross Margin (2020-2025)
Table 47. HubSpot Revenue Proportion by Product in 2024
Table 48. HubSpot Revenue Proportion by Application in 2024
Table 49. HubSpot Revenue Proportion by Geographic Area in 2024
Table 50. HubSpot AI CRM Software SWOT Analysis
Table 51. HubSpot Recent Developments
Table 52. Microsoft Corporation Information
Table 53. Microsoft Description and Major Businesses
Table 54. Microsoft Product Features and Attributes
Table 55. Microsoft Revenue (US$ Million) and Gross Margin (2020-2025)
Table 56. Microsoft Revenue Proportion by Product in 2024
Table 57. Microsoft Revenue Proportion by Application in 2024
Table 58. Microsoft Revenue Proportion by Geographic Area in 2024
Table 59. Microsoft AI CRM Software SWOT Analysis
Table 60. Microsoft Recent Developments
Table 61. Zoho CRM Corporation Information
Table 62. Zoho CRM Description and Major Businesses
Table 63. Zoho CRM Product Features and Attributes
Table 64. Zoho CRM Revenue (US$ Million) and Gross Margin (2020-2025)
Table 65. Zoho CRM Revenue Proportion by Product in 2024
Table 66. Zoho CRM Revenue Proportion by Application in 2024
Table 67. Zoho CRM Revenue Proportion by Geographic Area in 2024
Table 68. Zoho CRM AI CRM Software SWOT Analysis
Table 69. Zoho CRM Recent Developments
Table 70. SAP Corporation Information
Table 71. SAP Description and Major Businesses
Table 72. SAP Product Features and Attributes
Table 73. SAP Revenue (US$ Million) and Gross Margin (2020-2025)
Table 74. SAP Revenue Proportion by Product in 2024
Table 75. SAP Revenue Proportion by Application in 2024
Table 76. SAP Revenue Proportion by Geographic Area in 2024
Table 77. SAP AI CRM Software SWOT Analysis
Table 78. SAP Recent Developments
Table 79. Oracle Corporation Information
Table 80. Oracle Description and Major Businesses
Table 81. Oracle Product Features and Attributes
Table 82. Oracle Revenue (US$ Million) and Gross Margin (2020-2025)
Table 83. Oracle Recent Developments
Table 84. SugarCRM Corporation Information
Table 85. SugarCRM Description and Major Businesses
Table 86. SugarCRM Product Features and Attributes
Table 87. SugarCRM Revenue (US$ Million) and Gross Margin (2020-2025)
Table 88. SugarCRM Recent Developments
Table 89. Freshworks Corporation Information
Table 90. Freshworks Description and Major Businesses
Table 91. Freshworks Product Features and Attributes
Table 92. Freshworks Revenue (US$ Million) and Gross Margin (2020-2025)
Table 93. Freshworks Recent Developments
Table 94. Adobe Corporation Information
Table 95. Adobe Description and Major Businesses
Table 96. Adobe Product Features and Attributes
Table 97. Adobe Revenue (US$ Million) and Gross Margin (2020-2025)
Table 98. Adobe Recent Developments
Table 99. Pega Corporation Information
Table 100. Pega Description and Major Businesses
Table 101. Pega Product Features and Attributes
Table 102. Pega Revenue (US$ Million) and Gross Margin (2020-2025)
Table 103. Pega Recent Developments
Table 104. Creatio Corporation Information
Table 105. Creatio Description and Major Businesses
Table 106. Creatio Product Features and Attributes
Table 107. Creatio Revenue (US$ Million) and Gross Margin (2020-2025)
Table 108. Creatio Recent Developments
Table 109. Zendesk Corporation Information
Table 110. Zendesk Description and Major Businesses
Table 111. Zendesk Product Features and Attributes
Table 112. Zendesk Revenue (US$ Million) and Gross Margin (2020-2025)
Table 113. Zendesk Recent Developments
Table 114. ClickUp Corporation Information
Table 115. ClickUp Description and Major Businesses
Table 116. ClickUp Product Features and Attributes
Table 117. ClickUp Revenue (US$ Million) and Gross Margin (2020-2025)
Table 118. ClickUp Recent Developments
Table 119. Durable Corporation Information
Table 120. Durable Description and Major Businesses
Table 121. Durable Product Features and Attributes
Table 122. Durable Revenue (US$ Million) and Gross Margin (2020-2025)
Table 123. Durable Recent Developments
Table 124. C3 AI Corporation Information
Table 125. C3 AI Description and Major Businesses
Table 126. C3 AI Product Features and Attributes
Table 127. C3 AI Revenue (US$ Million) and Gross Margin (2020-2025)
Table 128. C3 AI Recent Developments
Table 129. Pipedrive Corporation Information
Table 130. Pipedrive Description and Major Businesses
Table 131. Pipedrive Product Features and Attributes
Table 132. Pipedrive Revenue (US$ Million) and Gross Margin (2020-2025)
Table 133. Pipedrive Recent Developments
Table 134. Raw Materials Key Suppliers
Table 135. Distributors List
Table 136. Market Trends and Market Evolution
Table 137. Market Drivers and Opportunities
Table 138. Market Challenges, Risks, and Restraints
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
List of Figures
Figure 1. AI CRM Software Product Picture
Figure 2. Global AI CRM Software Market Size Growth Rate by Type, 2020 VS 2024 VS 2031 (US$ Million)
Figure 3. Collaborative Software Product Picture
Figure 4. Analytical Software Product Picture
Figure 5. Operationa Software Product Picture
Figure 6. Global AI CRM Software Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
Figure 7. Retail and E-commerce
Figure 8. BSFI
Figure 9. Telecommunications
Figure 10. Healthcare
Figure 11. Hospitality and Travel
Figure 12. Automotive
Figure 13. Others
Figure 14. AI CRM Software Report Years Considered
Figure 15. Global AI CRM Software Revenue, (US$ Million), 2020 VS 2024 VS 2031
Figure 16. Global AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 17. Global AI CRM Software Revenue (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
Figure 18. Global AI CRM Software Revenue Market Share by Region (2020-2031)
Figure 19. Global AI CRM Software Revenue Market Share Ranking (2024)
Figure 20. Tier Distribution by Revenue Contribution (2020 VS 2024)
Figure 21. Collaborative Software Revenue Market Share by Player in 2024
Figure 22. Analytical Software Revenue Market Share by Player in 2024
Figure 23. Operationa Software Revenue Market Share by Player in 2024
Figure 24. Global AI CRM Software Revenue Market Share by Type (2020-2031)
Figure 25. Global AI CRM Software Revenue Market Share by Application (2020-2031)
Figure 26. North America AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 27. North America Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 28. North America AI CRM Software Revenue (US$ Million) by Type (2020 - 2031)
Figure 29. North America AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 30. US AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 31. Canada AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 32. Mexico AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 33. Europe AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 34. Europe Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 35. Europe AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 36. Europe AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 37. Germany AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 38. France AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 39. U.K. AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 40. Italy AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 41. Russia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 42. Asia-Pacific AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 43. Asia-Pacific Top 8 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 44. Asia-Pacific AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 45. Asia-Pacific AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 46. Indonesia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 47. Japan AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 48. South Korea AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 49. Australia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 50. India AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 51. Indonesia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 52. Vietnam AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 53. Malaysia AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 54. Philippines AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 55. Singapore AI CRM Software Revenue (2020-2031) & (US$ Million)
Figure 56. Central and South America AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 57. Central and South America Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 58. Central and South America AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 59. Central and South America AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 60. Brazil AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 61. Argentina AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 62. Middle East and Africa AI CRM Software Revenue YoY (2020-2031) & (US$ Million)
Figure 63. Middle East and Africa Top 5 Players AI CRM Software Revenue (US$ Million) in 2024
Figure 64. South America AI CRM Software Revenue (US$ Million) by Type (2020-2031)
Figure 65. Middle East and Africa AI CRM Software Revenue (US$ Million) by Application (2020-2031)
Figure 66. GCC Countries AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 67. Israel AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 68. Egypt AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 69. South Africa AI CRM Software Revenue (2020-2025) & (US$ Million)
Figure 70. AI CRM Software Industry Chain Mapping
Figure 71. Channels of Distribution (Direct Vs Distribution)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
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